1st Time Login to Spacedox? (Munis only--Applicants have no access)
Must use Internet Explorer 32 bit only. Versions 8 thru 11. (Don't know where the 32 bit version it is on your 64 bit computer? See "Known Issues" below)
What to Expect:
1. You will receive an invite email from Spacedox containing your temporary password (expires in 45 days).
email subject: "Welcome to Spacedox of "Your City"
2. At the login screen, http://www.spacedox-live.com/main enter your e-mail address and the temporary password provided in the invite email.
3. Before you click <Login> it is advisable to click on the "Install SpaceDox Components" link (See screenshot below).
1. You will receive an invite email from Spacedox containing your temporary password (expires in 45 days).
email subject: "Welcome to Spacedox of "Your City"
2. At the login screen, http://www.spacedox-live.com/main enter your e-mail address and the temporary password provided in the invite email.
3. Before you click <Login> it is advisable to click on the "Install SpaceDox Components" link (See screenshot below).
COMPLETING YOUR PROFILE
The first time you access the Spacedox site, the user Profile screen displays (see screenshot below). You must change your temporary password and enter your user information (required fields display with colored highlight). Passwords are encrypted and you are prompted for a question and answer password hint. You can access this screen again at any time by clicking the Profile button in the main Spacedox button bar.
Click to Enlarge
Install Spacedox Components
Click to Enlarge
NOTE:
If the "Install SpaceDox Components" link gives you an error message your IT administrator will need to allow these active-x components to be installed (normally a global setting). We provide the MSI (Microsoft Software Installer) that works for this purpose.
If the "Install SpaceDox Components" link gives you an error message your IT administrator will need to allow these active-x components to be installed (normally a global setting). We provide the MSI (Microsoft Software Installer) that works for this purpose.
MSI Installer
The login page has an MSI (Microsoft Services Installer) link for quick and easy downloading and installation of all necessary Spacedox Active-X controls. (located on the bottom left of login page) Click the Install Spacedox Components link. Alternatively, the network administrator can distribute the MSI via any method already in place.
Known Issues workarounds
| troubleshooting_spacedox.pdf |
1. Internet Explorer (64 bit) is Not supported
"Communications with Brava server error"
If you are running MS Windows 7, 8 or 8.1 64 bit Operating System you can open IE8, 9, 10 or 11 (32 bit versions) by going to Computer> Drive C:> Program Files (x86)> Internet Explorer> iexplorer.exe
If you are running MS Windows 7, 8 or 8.1 64 bit Operating System you can open IE8, 9, 10 or 11 (32 bit versions) by going to Computer> Drive C:> Program Files (x86)> Internet Explorer> iexplorer.exe
Click to Enlarge
2. SPACEDOX COMPATIBILITY Issues WITH IE9 THRU IE11
If you are using Internet Explorer 10/11, you will also need to add the Spacedox website to the list of compatibility view sites so that Internet Explorer 10/11 will run the site in compatibility mode. "Communications with Brava server error"
To do that, please follow the 3 steps below:
1. Click the Tools icon on the right corner of your IE 10/11 window.
2. Choose “Compatibility View settings” from the drop-down list.
3. Add www.spacedox-live.com to the compatibility list.
To do that, please follow the 3 steps below:
1. Click the Tools icon on the right corner of your IE 10/11 window.
2. Choose “Compatibility View settings” from the drop-down list.
3. Add www.spacedox-live.com to the compatibility list.
Upper Right Corner
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3. Spacedox security issues in Ie10/11
If you are using Internet Explorer 10/11, you will also need to change the security settings in Internet Options so that Internet Explorer 10/11 will be able to view the files using the Active-x Brava viewer. "Communications with Brava server error"
To do that, please follow the 3 steps below:
1. Click the Tools icon on the right corner of your IE 10/11 window. 2. Choose "Internet Options” from the drop-down list. 3. Click on the "Advanced" tap, scroll down until you find "Security" and check "Allow active content to run in files on My Computer"
To do that, please follow the 3 steps below:
1. Click the Tools icon on the right corner of your IE 10/11 window. 2. Choose "Internet Options” from the drop-down list. 3. Click on the "Advanced" tap, scroll down until you find "Security" and check "Allow active content to run in files on My Computer"
Upper right hand corner of IE
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4. Pop-up blocker
Spacedox uses pop-up windows (browser windows with no toolbars). If you login and no Spacedox window appears, you probably have a pop-up blocker installed that is preventing the main project window from opening. You need to either disable pop-up blocking or add www.spacedox-live.com to your "Allowed sites:" list. (see IE8 image below for directions- image may not be exactly the same as later version browsers)
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